Privacy And Security Policy
This notice tells you what to expect when Centrum Self Storage Ltd collects personal information. It applies to information we collect about:
- Visitors to our websites
- Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
- People who notify under the Data Protection Act
Policy
We are committed to ensuring that your privacy is protected. Great care is taken to make all information held secure including using Secure Socket Layer security for credit card information in online purchases. Centrum Self Storage is compliant with the Data Protection Act, with the Distance Selling Directive of the European Community and the European e-Privacy Directive.
This notice explains how we collect and use the information we collect about you; what information we send to you; how you can instruct us if you wish to limit the use of that information; our information gathering techniques; and the procedures we have in place to safeguard your privacy. Centrum Self Storage Ltd is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at http://www.ico.gov.uk
The information we collect and how we use it
When you register or buy from our site, we need to know your name and email address and postal address, telephone numbers, and your debit/credit card details. We gather this information to allow us to process your registration, open an account for you and facilitate your purchase. The relevant information is then used to maximise the effectiveness of our services, personalise your preferences to increase the speed with which transactions are conducted and to allow our website to recognise the device you are using. Most web browsers allow this by use of “cookies” through the browser settings to collect this information with visits to a website. Cookies are small text files sent to and stored on your computer, smart phone or other device used to access the internet,.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We use cookies to create the most secure and effective website for our customers, we may also collect your IP address unless you configure your web browser not to accept them. Depending upon your marketing preferences we may arrange for you to be sent information about related products and services from us. You may amend your marketing preferences at any time by contacting us, or logging in to your account and amending your mailing preferences. We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any Governmental body.
The browsers of most computers, smart phones and other web–enabled devices are typically set up to accept cookies. If you wish to change your cookie preferences for this website or any other websites, you can do so using your browser settings. Your browser’s ‘help’ function will show you how to do this. However, please remember that cookies enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our product listing, you won’t be able to complete checkout efficiently.
By submitting your information and acknowledging the relevant notice on this site you are giving your informed consent to the use of that information as set out in this policy.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.
How we protect your information
We have put in place various security procedures to safeguard your personal information, including secure server software (SSL 128Bit) for encryption of your credit card information, and digital server identity technology to ensure that your connection to our websites are secure. Firewalls are used to block unauthorised traffic to our servers. The servers are securely located and accessible only by authorised personnel. The relevant SSL Security certification is available here or on request.
We will not provide any information about you to third parties. (Action tags are used to monitor the sales data). However we would like to send you emails informing you of new products and offers. If you do not wish to receive these emails please send an email to unsubscribe@hamper.com.We never use the data saved on cookies to contact you via post, email or phone.
Access to personal information
We try to be as open as we can in terms of giving you access to your personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form. To make a request to us for any personal information we may hold you need to put the request in writing addressing it to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes.
Additional information
Centrum Self Storage Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Links to other websites
This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Changes to this privacy notice We keep our privacy and security policy under regular review. If we change this policy we will post changes on this page, and may also place notices on other pages of our sites to keep you informed about the information we collect and how we use it. We may also email you so that you may consent to our use of your information in that way.
Privacy Policy
Premier Container Storage
Premier Container Storage is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use and protect personal information when you interact with us or use our services.
This policy applies to visitors to our website, customers using our storage services and individuals who contact us.
1. Who We Are
Premier Container Storage operates storage facilities and related services.
Our contact details are:
Premier Container Storage
Gresley Business Park
Cadley Hill Road
Swadlincote
DE11 9JT
United Kingdom
Email: hello@premiercontainerstorage.co.uk
Telephone: 01283 241095
For the purposes of data protection law, Premier Container Storage acts as the data controller for the personal information we collect.
2. The Data We Collect
We may collect and process the following types of personal information.
Identity information
- Name
- Title
Contact information
- Email address
- Telephone number
- Postal address
Account and service information
- Customer account details
- Container rental information
- Payment records
- Correspondence relating to your storage account
Payment information
- Payment method information
- Transaction records
Website usage information
- IP address
- Browser type
- Device information
- Pages visited on our website
Communications
- Emails
- Customer service enquiries
- Complaints or feedback
3. How We Collect Your Data
We collect information in several ways.
Directly from you
When you:
- Enquire about storage
- Book or rent a container
- Contact us by phone or email
- Complete forms on our website
Automatically
When you visit our website we may collect technical information such as IP address and browsing behaviour through cookies.
From third parties
In limited circumstances we may receive information from:
- Payment providers
- Fraud prevention services
- Legal authorities
4. How We Use Your Personal Data
We use your personal data for the following purposes.
To provide storage services
- Creating and managing your account
- Processing bookings and payments
- Managing your container rental
Customer service
- Responding to enquiries
- Providing support
- Handling complaints
Administration and security
- Maintaining records
- Protecting the security of our site and services
- Preventing fraud or misuse
Legal compliance
- Complying with legal obligations
- Responding to lawful requests from authorities
Website functionality
- Improving website performance
- Analysing usage patterns
Marketing communications
We may send information about our services where permitted by law. You may opt out at any time.
5. Lawful Basis for Processing
Under UK GDPR we rely on the following lawful bases for processing your personal data.
Contract
Processing is necessary to provide storage services and manage your account.
Legal obligation
Processing is necessary to comply with legal requirements.
Legitimate interests
We may process data where necessary for the operation and security of our business.
Consent
Where required, such as certain marketing communications or cookies.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the website.
Cookies are small text files stored on your device when you visit a website.
We use cookies for the following purposes:
Essential cookies
These cookies are necessary for the website to function properly and cannot be switched off.
Analytics cookies
These cookies help us understand how visitors use the website so we can improve performance and user experience.
Security cookies
These help maintain the security and integrity of the website.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Where required, cookies will only be used after you provide consent via our website cookie banner.
7. Marketing Communications
We may occasionally send information about our services, promotions or updates where this is permitted by law.
You may receive marketing communications if:
- You have requested information about our services
- You have become a customer
- You have consented to receive such communications
You can opt out of marketing communications at any time by:
- Using the unsubscribe link in emails
- Contacting us directly at hello@premiercontainerstorage.co.uk
We do not sell personal data to third parties.
8. Sharing Your Personal Data
We do not share your personal information with third parties for marketing purposes.
However, we may share your information with trusted third parties where necessary to operate our services. These may include:
Payment processors
To process payments securely.
IT and website service providers
To maintain and host our systems.
Professional advisers
Including accountants, insurers and legal advisers.
Regulators or law enforcement authorities
Where disclosure is required by law.
Any third parties processing data on our behalf are required to keep it secure and only process it in accordance with our instructions.
9. Data Security
We take appropriate technical and organisational measures to protect your personal information.
These may include:
- Secure servers and hosting infrastructure
- Restricted access to personal data
- Password protection and authentication controls
- Firewall and network security systems
- Encryption technologies where appropriate
Despite these measures, no online system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and contact us if they suspect any misuse.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.
Typical retention periods may include:
Customer account records
Retained while your account is active and for a period afterwards to comply with legal and accounting requirements.
Financial records
Retained for up to six years to comply with UK tax and accounting regulations.
Customer service communications
Retained for a reasonable period to manage disputes or service issues.
Where data is no longer required it will be securely deleted or anonymised.
11. Your Data Protection Rights
Under UK GDPR you have the following rights regarding your personal data.
Right of access
You may request a copy of the personal data we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete data.
Right to erasure
You may request deletion of your data where it is no longer necessary.
Right to restrict processing
You may request that we limit how your data is used in certain circumstances.
Right to data portability
You may request a copy of your data in a structured electronic format.
Right to object
You may object to certain types of processing, including marketing.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
To exercise any of these rights please contact:
hello@premiercontainerstorage.co.uk
We may request verification of identity before responding to a request.
12. Complaints
If you believe your data has been handled improperly you have the right to make a complaint.
You can contact us first so we can try to resolve the issue.
Email: hello@premiercontainerstorage.co.uk
Telephone: 01283 241095
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
13. Links to Other Websites
Our website may contain links to other websites. This privacy policy only applies to Premier Container Storage.
We encourage you to read the privacy policies of any external websites you visit.
14. Changes to This Privacy Policy
We may update this privacy policy from time to time.
When changes are made the updated policy will be published on our website with the revised update date.
Customers may also be notified of significant changes where appropriate.
15. International Data Transfers
Some of the service providers we use to operate our website and business systems may store or process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your information. These safeguards may include:
- Transferring data to countries that have been recognised by the UK government as providing an adequate level of data protection
- Using contractual protections such as the UK International Data Transfer Agreement (IDTA) or similar approved mechanisms
- Working only with service providers that demonstrate appropriate security and compliance standards
These measures are designed to ensure that your personal data continues to receive a level of protection consistent with UK data protection laws.
If you would like further information about international data transfers or the safeguards we use, you can contact us at:
hello@premiercontainerstorage.co.uk
Premier Container Storage
Gresley Business Park
Cadley Hill Road
Swadlincote
DE11 9JT
Email: hello@premiercontainerstorage.co.uk
Telephone: 01283 241095