Privacy And Security Policy

This notice tells you what to expect when Centrum Self Storage Ltd collects personal information. It applies to information we collect about:

  • Visitors to our websites
  • Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
  • People who notify under the Data Protection Act


We are committed to ensuring that your privacy is protected. Great care is taken to make all information held secure including using Secure Socket Layer security for credit card information in online purchases. Centrum Self Storage is compliant with the Data Protection Act, with the Distance Selling Directive of the European Community and the European e-Privacy Directive.
This notice explains how we collect and use the information we collect about you; what information we send to you; how you can instruct us if you wish to limit the use of that information; our information gathering techniques; and the procedures we have in place to safeguard your privacy. Centrum Self Storage Ltd is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at

The information we collect and how we use it

When you register or buy from our site, we need to know your name and email address and postal address, telephone numbers, and your debit/credit card details. We gather this information to allow us to process your registration, open an account for you and facilitate your purchase. The relevant information is then used to maximise the effectiveness of our services, personalise your preferences to increase the speed with which transactions are conducted and to allow our website to recognise the device you are using. Most web browsers allow this by use of “cookies” through the browser settings to collect this information with visits to a website. Cookies are small text files sent to and stored on your computer, smart phone or other device used to access the internet,.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We use cookies to create the most secure and effective website for our customers, we may also collect your IP address unless you configure your web browser not to accept them. Depending upon your marketing preferences we may arrange for you to be sent information about related products and services from us. You may amend your marketing preferences at any time by contacting us, or logging in to your account and amending your mailing preferences. We do not disclose your information to third parties for marketing purposes. In certain circumstances we may disclose or access your account if required to do so by law or by any Governmental body.

The browsers of most computers, smart phones and other web–enabled devices are typically set up to accept cookies. If you wish to change your cookie preferences for this website or any other websites, you can do so using your browser settings. Your browser’s ‘help’ function will show you how to do this. However, please remember that cookies enable and improve certain functions on our website. If you choose to switch certain cookies off, it could affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our product listing, you won’t be able to complete checkout efficiently.

By submitting your information and acknowledging the relevant notice on this site you are giving your informed consent to the use of that information as set out in this policy.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

How we protect your information

We have put in place various security procedures to safeguard your personal information, including secure server software (SSL 128Bit) for encryption of your credit card information, and digital server identity technology to ensure that your connection to our websites are secure. Firewalls are used to block unauthorised traffic to our servers. The servers are securely located and accessible only by authorised personnel. The relevant SSL Security certification is available here or on request.

We will not provide any information about you to third parties. (Action tags are used to monitor the sales data). However we would like to send you emails informing you of new products and offers. If you do not wish to receive these emails please send an email to never use the data saved on cookies to contact you via post, email or phone.

Access to personal information

We try to be as open as we can in terms of giving you access to your personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form. To make a request to us for any personal information we may hold you need to put the request in writing addressing it to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes.

Additional information

Centrum Self Storage Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Links to other websites

This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Changes to this privacy notice We keep our privacy and security policy under regular review. If we change this policy we will post changes on this page, and may also place notices on other pages of our sites to keep you informed about the information we collect and how we use it. We may also email you so that you may consent to our use of your information in that way.


Terms and Conditions of a Licence to Store Goods


  1. In these terms and conditions, the following words have the following meanings:-
Access Hours the hours we permit access to the Container
This Agreement these terms and conditions and the information set out overleaf
Commencement Date the date specified overleaf
Deposit the amount specified overleaf
Due Date the date specified overleaf and the corresponding date in each period specified overleaf or the previous business day if the Due Date falls on a Saturday, Sunday or public holiday.
The Goods anything you store in the Container at any time during this Agreement
Insurance Option The obtaining of insurance for the Goods by us under Condition 21A
Our Fees the amount specified overleaf which does not include VAT, which shall also be paid by you where it is or becomes applicable.
Prompt Payment In respect of payment of each and every sum due under this Agreement, payment on the Due Date or within two working days afterwards, and in respect of any sum being due under any other agreement between You and us, payment within seven days of that sum being demanded in writing
Site the premises on which the Container is situated
Termination Date the date specified overleaf or the date of termination of this Agreement in accordance with Condition 25  or 26
Container the storage container specified overleaf or any alternative storage container we may specify under Condition 11
We, us, our the storage provider named overleaf
You, your the customer named overleaf
  1. So long as Our Fees are paid up to date, we license You but no other person
    • to use the Container for the storage of Goods in the Container in accordance with this Agreement from the Commencement Date until this Agreement is terminated; and
    • to have access to the Container at any time during the Access Hours only for the purposes of depositing, removing, substituting or inspecting the Goods and your regular inspection of the Container for damage or unsuitability for the Goods. No access to the Container will be permitted for any other purposes or outside Access Hours.  We will try to provide advance warning of changes in Access Hours by notices on Site, but we reserve the right to change Access Hours to other reasonable access times at any time without giving any prior notice.
  2. Only You and persons authorised in writing or accompanied by You will be allowed to have access to the Container. Any such person is your agent for whose actions You are responsible and liable to us and to other users of containers on the Site.  You may withdraw any authorisation at any time but the withdrawal will not be effective until we receive it in writing.  We may ask for proof of identity from You or any other person at any time (although we are not obliged by this Agreement or otherwise to do so) and we may refuse access to any person (including You) who is unable to provide satisfactory proof of identity.  We may refuse You or your agents access at any time if we consider in our sole discretion that the safety of any person on the Site, or the security of the Container or its contents, or other containers or their contents will be put at risk.
  3. You must ensure that the Container is locked so as to be secure from unauthorised entry at all times when You are not in the Container.  We will not be responsible for locking any unlocked Container.  You should not leave your key with or permit access to your Container to any person other than your own agent who is responsible to You and subject to your control and if You do so, You do so at your own risk whether or not any such person is our employee or agent.  We do not accept any liability for any person including our employee or agent holding your key and having access to your Container and any such person acts as your agent only.
  4. You will permit us and our agents and contractors to enter the Container and if necessary we may break the lock to gain entry:-
    • if we give You not less than seven days’ notice so that we may inspect the Container or carry out repairs, maintenance and alterations to it or any other container or part of the Site;
    • at any time without notifying You:-
      • if we reasonably believe that the Container contains any items described in Condition 8 or is being used in breach of Condition 9 or such entry is effected incidental to the exercise of our powers pursuant to Condition 18;
      • if we are required to do so by the Police, Fire Services, Local Authority or by a Court Order;
      • for any purpose including that in Condition 1, if we believe it is necessary in an emergency;
      • to obtain access in accordance with Conditions 11 and 18;
      • to prevent injury or damage to persons or property; or
      • for the purpose of ascertaining whether the Container contains any items described in Condition 8 or if we reasonably consider that such entry is necessary to ascertain whether action needs to be taken to prevent injury or damage to persons or property.
  1. You warrant that throughout this Agreement, the Goods in the Container from time to time are your own property or that the person who owns or has an interest in them has given You irrevocable authority to store the Goods in the Container on the terms and conditions in this Agreement and that You act as a duly authorised agent of any such person. You indemnify  us against any loss or damage suffered by us for breach of this warranty including against any loss, damage or expenses incurred by us (including any reasonably incurred legal fees) arising from any step or action taken by any person who owns or has an interest in the Goods.
  2. We reserve the right to refuse to permit You to store any Goods or require You to collect any Goods from the Container if in our opinion the safety of any person on the Site, or the security of the Container or its contents, or other containers or their contents would be put at risk by the storage or continued storage of any such Goods.
  3. You must not store (and You must not allow any other person to store) any of the following in the Container:-
    • food or perishable goods unless securely packed so that they are protected from and do not attract vermin;
    • birds, fish, animals or any other living creatures;
    • combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;
    • firearms, explosives, weapons or ammunition;
    • chemicals, radioactive materials, biological agents;
    • toxic waste, asbestos or other materials of a potentially dangerous nature;
    • any item which emits any fumes, smell or odour;
    • any illegal substances, illegal items or goods illegally obtained;
    • compressed gases.
  4. You must not (and You must not allow any other person to):-
    • use the Container or do anything on the Site or in the Container which may be a nuisance to us or the users of any other container or any person on the Site;
    • do anything on the Site or in the Container which may invalidate any of our insurance policies or those of other container users or increase the premiums payable on them;
    • use the Container as offices or living accommodation or as a home or business address and not use the address of the Site or the Container for receiving or sending mail;
    • spray paint or do any mechanical work of any kind in the Container;
    • attach anything to the internal or external surfaces of the Container or make any alteration to the Container;
    • allow any liquid, substance, smell or odour to escape from the Container or any noise to be audible or vibration to be felt outside the Container;
    • cause any damage to the Container or any other container or the Site or its facilities or to the property of us or any other container users or other persons on the Site and if You cause any damage You must (at our option) repair, restore or replace such damage or item or reimburse the costs of making necessary repairs, restoration or replacement or make proper compensation;
    • leave anything in or cause any obstruction or undue hindrance in any passageway, stairway, service area or other part of the Site and You must at all times exercise courtesy to others and reasonable care for your own safety and that of others in using these areas.
    • connect or provide any utilities or services to the Container unless authorised in advance in writing by us.
  5. You must (and You shall procure that your agents must):-
    • use reasonable care when on the Site or in the Container and take all reasonable care in respect of the Container, the Site, and the property of us or any other container users or other persons on the Site;
    • inform us immediately of any damage or defect to the Container;
    • comply with the reasonable directions of any of our employees, agents and contractors at the Site and any further regulations for the use safety and security of the Container and the Site which we may issue from time to time.
  6. You must (and You shall procure that your agents must):-
    • use reasonable care when on the Site or in the Container and take all reasonable care in respect of the Container, the Site, and the property of us or any other container users or other persons on the Site;
    • inform us immediately of any damage or defect to the Container;
    • comply with the reasonable directions of any of our employees, agents and contractors at the Site and any further regulations for the use safety and security of the Container and the Site which we may issue from time to time.
  7. This Agreement shall not confer on You any right to exclusive possession of the Container.
    • We may at any time by giving You seven days’ written notice require You to remove the Goods from the Container to another container specified by us which shall not be smaller than the current Container.
    • We agree to pay your reasonable costs of removal which have been approved in writing by us in advance of the removal.
    • If You do not arrange the removal of Goods to the alternative container by the date specified in our notice, we and our agents and contractors may enter the Container and do so. In doing so, we and our agents and contractors will act as your agent and the removal will be at your risk (except for loss or damage caused wilfully or negligently by us and our agents and contractors, subject to the aggregate limit of our liability contained in Condition 21).
    • If the Goods are moved to an alternative container, this Agreement will be varied by the substitution of the alternative container number but shall otherwise continue in full force and effect and Our Fees at the rate set out overleaf will continue to apply to your use of the alternative container.
  8. You must pay us Our Fees for the minimum period of storage on signature of this Agreement and thereafter must pay Our Fees on the Due Date.
  9. We may alter Our Fees at any time by giving You written notice and the new Fees shall take effect on the first Due Date occurring not less than four weeks after the date of our notice.
  10. If You do not pay Our Fees on the Due Date, You must pay us an administrative charge for late payment which is the larger of 10 per cent of Our Fees or £5.
  11. Additionally, on each occasion any cheque is dishonoured, at our option You must pay us an administrative charge of £12.
  12. Additionally, You must pay us interest on all amounts overdue for payment from You at the rate of 5% above the base rate of NatWest Bank PLC, calculated from the date when payment becomes due up to and including the date of actual payment including all accrued interest, whether before or after judgment, and whether or not we exercise the right of sale under this Agreement.
  13. You must pay us the Deposit on your signature of this Agreement. The Deposit will be returned to You (without interest) after this Agreement terminates less any amount we may in our sole discretion deduct to cover:-
    • any breach of Condition 7;
    • any of Our Fees which have not been paid or any unpaid removal or other charges; or
    • any other obligation to us that You have not performed.
  14. The Prompt Payment of each and every sum (including interest) whether invoiced or not, owing from You to us from time to time under this Agreement or any other agreement between You and us (in this Condition, called “Your Debt”) is of the essence of this Agreement.
    • The terms of this Condition are additional to and without prejudice to all or any rights we may have at common law or otherwise.
    • In default of Prompt Payment of Your Debt,
      • Subject to Condition 21A, if applicable, we are relieved of any duty howsoever arising in respect of the Goods; and
      • the Goods are held solely at Your risk and we shall be able to immediately exercise the lien described below.
    • We have a lien over the Goods for Your Debt until payment of Your Debt in full has been received by us in cash or, if by cheque, until the cheque has been paid by your bank and after this lien becomes exercisable by us, the following Conditions shall apply.
    • You shall pay us fees and charges at the same rates as under this Agreement and if this Agreement has been terminated, the relevant rate at which such fees and charges will be payable by You will be the rate which was payable immediately prior to termination; and
    • In default of Prompt Payment of Your Debt, You authorise us;-
      • to refuse You and your agents access to the Goods, the Container and the Site;
      • to enter the Container and inspect and remove the Goods to another container or Site;
      • to hold onto and/or ultimately dispose of some or all of the Goods.
    • In the event that Your Debt is not paid promptly or You fail to collect the Goods after we have required You to collect them or upon expiry or termination of this Agreement, we may, subject to Condition 8, sell the Goods and pass all ownership to them and use the proceeds of sale to pay first the costs incurred by us in the sale and removal, and secondly in paying Your Debt and to hold any balance for You. Interest will not accrue to You on the balance.
    • If the proceeds of sale are insufficient to discharge all or any part of the costs of sale incurred by us and Your Debt, You must pay any balance outstanding to us within seven days of a written demand from us which will set out the balance remaining due to us after the net proceeds of sale have been credited to You. Interest will continue to accrue on Your Debt until payment has been made.
    • Before we sell the Goods, we will give You notice in writing by registered or recorded delivery post at your address overleaf or any address in England and Wales notified by You to us in writing prior to our notice, specifying any particulars that we have of the Goods, the amount of Your Debt at the date of the notice (and, in our sole discretion, specifying any amount by which Your Debt is increasing after the date of that notice) and directing You to pay and that in default of payment within two months after the date of the notice, we will sell the Goods. We do not agree to give You any further notice of any intended sale.
    • We will sell the Goods by the best method(s) reasonably available to achieve the best selling price reasonably obtainable in the open market, taking into account the costs of sale.
    • If the Goods cannot reasonably and economically be sold (for any reason whatsoever), or they remain unsold despite our efforts, You authorise us to treat them as abandoned by You and to destroy or otherwise dispose of them at your cost.
  15. Because the nature and type of goods being stored by You from time to time is entirely within your discretion (subject to Condition 8 and 9) You must ensure that the Container is suitable for the storage of the goods that You store or intend to store in it. We do not warrant or represent that any container allocated to You is  a suitable place or means of storage for any particular goods.  We strongly advise You to inspect the Container before storing Goods in the Container and from time to time throughout the period of this Agreement.
  16. In the event that You do not pay any Fees or charge, the Goods are left in the Container at your sole risk. We exclude any liability in respect of the Goods when payment of Our Fees or charges is overdue and exclude any duty of care howsoever arising.
  17. Unless Condition 21A applies we do not insure the Goods.
    • Storage of Goods in the Container is at your sole risk.
    • Subject to Condition 21.A You warrant to us as follows:
      • that prior to bringing the Goods onto the Site you have insured or will insure the Goods against all normal perils under a valid contract of insurance with a reputable insurance company for their full replacement value and will not cause or allow that insurance cover to lapse whilst the Goods or any of them remain on the Site; and
      • that the insurance cover will not be for a sum which is lower than the replacement value of the Goods stored in the Container from time to time.
    • We exclude all liability in respect of loss or damage relating to Your business, if any, including consequential loss, lost profits or business interruption, and all liability in respect of loss or damage to the Goods caused by Normal Perils, including as a result of negligence by us, our agents and/or employees above the sum of £50 which we consider to be the normal excess on a standard household insurance policy whether or not that policy would cover the Goods
    • Normal Perils in this Condition mean loss of or damage to Goods caused by fire, lightning, explosion, earthquake, aircraft, storm, flood, bursting &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage, and impact by vehicles.
    • You warrant that:
      • You have written overleaf the true total value of all the Goods

21.5.2 the aggregate value of the Goods stored in the Container from time to time will not exceed that value; and this warranty is repeated by You to us at each Due Date.

21A This Condition applies only if You have accepted the Insurance Option.  In that event, the following provisions of this Condition 21A shall apply.

21A.1 We shall take out and maintain a contract of insurance in accordance with the [specimen] [summary of terms] provided to you providing cover to us for the Goods and for the purposes of such insurance cover, the replacement value of the Goods shall be the True Total of the Value of the Goods stated at the beginning of this Agreement.

21A.2 If loss or damage occurs to the Goods as a result of any matter which may result in a claim under such insurance cover, we shall notify the insurer promptly of the claim and in any event within 2 business days of receipt from you of a written direction to notify a claim in the form attached to the [specimen / summary of terms].  For the purposes of processing any such claim You shall provide us, the insurer or any agent of the insurer appointed to investigate such claim with such information and existence as may reasonably be required in relation to the claim.  We will also provide to you, the insurer, or any agent of the insurer appointed to investigate the claim, with such information and assistance in relation to the claim as may reasonably be required.  In addition, we will send to you a copy of all correspondence with the insurer or any agent of the insurer relating to the claim (including the notification).  While we will, in accordance with the previous provisions of this paragraph, notify claims to the insurer, we are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim [unless specifically agreed with you in writing].

21A.3 In the event that we make a claim under such insurance cover in respect of damage or loss caused to the Goods, we shall pay or arrange for payment to You that part of any proceeds of such claim made by us which relates to such damage or loss to the Goods after deduction of any outstanding sums due to us from you.  For the avoidance of doubt, You acknowledge that our liability in respect of any claim under such insurance cover is restricted to the payment to You of those sums which we recover which relate to the Goods.

21A.4 We do not give any advice concerning the insurance cover referred to in Condition 21A.1 and it is for you to make your own judgement whether such insurance is appropriate to cover the Goods and risks to them.

21A.5 If this Condition 21A applies then Condition 21.2 of the Agreement shall not apply.

21A.6         Nothing in this Condition 21A shall make us Your agent.

  1. We do not exclude liability for physical injury to or the death of any person and which is a direct result of our negligence or wilful default or that of our agents and/or employees.
  2. You will indemnify us against all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our servants, agents or other container users or persons on the Site which arise out of the use of the Container or the Site by You or any of your servants, agents or invitees or arise out of the breach of this Agreement by You.
  3. In the event of circumstances which are outside our reasonable control and their consequences, we do not agree and are not obliged by this Agreement to maintain the safety or security of the Goods, the Container or the Site in order to keep the Goods free from damage or loss. Neither You nor we shall have any liability under or be deemed to be in breach of this Agreement for any delay or failure in performance of this Agreement which results from circumstances beyond the reasonable control of that party.  Such circumstances include any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard, or entry into any container including the Container or the Site by, or arrest or seizure or confiscation of Goods by competent authorities.
  4. This Agreement shall expire on the Termination Date or as described in Condition 26.
  5. Either You or we may terminate this Agreement:-
    1by giving not less than fourteen days’ written notice to the other ending on any Due Date and termination will take effect from that Due Date, which shall be the Termination Date; or
    26.2 immediately by giving written notice to the other if it commits a serious breach of any term of this Agreement and (in the case of a breach capable of being remedied) shall have failed within 15 days after service of a notice to do so, to remedy the breach. Serious breach includes a failure by You to pay all Our Fees and other charges due to us under this Agreement.  The Termination Date shall be the date the notice is effectively served on You in accordance with Condition 38.
  6. Immediately on the Termination Date, You must remove all goods from the Container and leave the Container clean and tidy and in the same condition as at the Commencement Date. If You do not do so, You shall pay our costs of cleaning the Container or disposing of any goods or rubbish left in the Container or on the Site. In default of Prompt Payment of our Fees and any payments due to us under this Agreement, we are relieved of any duty howsoever arising in respect of the Goods and they are held solely at your risk. We may treat Goods remaining in the Container after the Termination Date as abandoned and may dispose of them in accordance with Condition 6 and 18.8.
  7. Where this Agreement has terminated and You have paid more of Our Fees and charges than are due at the Termination Date, we will refund the balance to You after deduction of any payments due to us as if the balance were a Deposit under Condition 17. No interest will accrue on any money held by us for You.  Where any payments are still outstanding from You, You must pay us in full including any outstanding interest before we will release the Goods to You.
  8. You agree to examine the Goods carefully upon removing them from the Container and must tell us about any loss or damage to the Goods as soon as is reasonably possible after doing so.
  9. Any delay by us in exercising any of our rights under this Agreement will not affect our rights or be a waiver of those rights, nor will any partial exercise of any right exclude a further exercise of that right
  10. Every provision in this Agreement is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.
  11. This Agreement can only be varied in writing and signed by one of our directors. None of our other employees or agents has any authority to vary this Agreement on our behalf whether orally or in writing or to make any representation of fact that is or may be inconsistent with the terms of this Agreement.
  12. You may not assign any of your rights under this Agreement or part with possession of the Container or Goods whilst they are on the Site to any other person, firm or company and a breach of this Condition is a serious breach under Condition 2.
  13. You agree that it is not the intent of this Agreement to confer any rights on any third parties by virtue of this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
  14. This Agreement shall be governed by English law and You and we submit to the exclusive jurisdiction of the English courts.
  15. This Agreement shall not create a tenancy or constitute us as bailees of Goods.
  16. Where You are two or more persons your obligations under this Agreement shall be obligations of each of you separately.
  17. Any notice given under this Agreement must be in writing and may be served by personal delivery to the person notified or its address or by pre-paid post. Your address for service of notices shall be your address written overleaf or any other address in England which You have previously notified to us in writing.  Any notice to You will also be sent to any owner (whether sole, joint, or co-owners) the name and address of whom we have been previously notified by You. Any notice to us must be sent to our address set out overleaf.  A notice will be served at the time of personal delivery or forty-eight hours after it has been placed in the post.
  18. You consent to our use of the information given by You, including your personal information, for marketing and other purposes and You consent to us passing such information to other persons and companies for them to use for marketing or other purposes.
  19. Before taking any court proceedings for anything arising out of this Agreement (apart from emergency court proceedings), the complaining party shall inform the other person in writing of the dispute in as much detail as possible and You and we agree to try informal conciliation within twenty business days of the notice of the dispute. If the dispute cannot be resolved, You and we agree to use the Centre for Alternative Dispute Solution to try to resolve the dispute amicably by using an Alternative Dispute Resolution  procedure before taking any other step.  If the dispute is not resolved to mutual satisfaction within 90 days after notice of the dispute has been given, You or we may submit the dispute to the Court.  This Condition does not affect the right of either You or us to terminate this Agreement.


Version July 2004 Centrum Self Storage












Please note the office is closed from 1.00 pm on Saturdays and should you use the facility after this time and indeed during Bank Holidays there will be a £60.00/£70.00 + VAT fine if you fail to correctly unset and reset the alarms.  You must also ensure the gate has fully closed before leaving the site. Failure to notify us of a gate fault (on emergency contact number outside of office hours) will be charged £100.00 + VAT 


In the event of a gate failure DO NOT ATTEMPT TO FORCE THE GATE as repair charges will be attributed to you account


All clients must use their alarm code to enter and leave the site


All Storage Customers are advised to carefully read and accept the following important information prior to occupying their container.


The following information is important – please read carefully






To enter the site enter your alarm code starting with * and ending with # into the PTI box outside the site and the gate will automatically open.  Your alarm on your container will be deactivated at this time.

Should the keypad give you a message stating “Your access has been denied or suspended” this is because your account has gone into arrears and you must report to Reception in our Burton office during normal working hours




When leaving the site you must enter your alarm code into the PTI box on the inside of the gate/ container yard starting with * and ending in #. 

The gate will open and the alarm to your container will automatically reset.

If the site alarm is set off as a result of not following the above important procedure you will incur a £60.00/£70.00 + VAT charge when the office is closed.

Over weekends and bank holidays, there is extra security in the form of a barrier (which is padlocked) and can be opened by using the combination 04152.  If this is the case please could you ensure you lock it upon entering and exiting the site.

Should you experience any difficulties entering or exiting the site please contact the following emergency numbers:

07717 433211 or 07900 4338







Gresley Business Park
Cadley Hill Road
DE11 9GE




All clients must note that your container has its own alarm system and the sensor is fitted at the top of the door on the inside.   It is important that you do not tamper or accidentally hit this whilst loading or unloading goods as this will cause your alarm to become inactive and the replacement cost for this will automatically be deducted from your holding deposit. 


All rental charges will be subject to review after 12 months.


The following items must not be stored on the premises:

Flammable, combustible, toxic substances (with the exception of motor vehicles)

Food or perishable goods

Any Livestock

Illegal substances


**Any suspicions of such items being stored will be alerted to the Police**


The following items can be stored subject to conditions as listed:

Fridge/Freezers must be fully defrosted and water free before storing

Please refer to our terms and conditions for the comprehensive list


Please note animals are not allowed on site and no overnight parking is allowed

All activity within the site is recorded and there is a strict NO SMOKING POLICY for the whole site




One month’s ‘deposit’ is required on all containers.  This payment is security against damage to the container and alarm sensor (and in the event of non-payment of rental).  All deposits held will be refunded in full by card or cheque within 5 working days of vacating the container  if no damage has been caused, no debris is left on site and all rent due has been paid.


  • Charge for re-setting alarm –   Outside office hours                     £60.00

                                           (Saturday afternoon, Sunday & bank holidays)

5.00pm – 10.00pm            £60.00

10.01pm – 8.00am            £70.00

  • Failure to notify us of a barrier/ gate fault £100.00

On emergency contact number only

  • Late payment charge                         £5.00 per week
  • Damage to container alarm             £60.00
  • Clearance of debris/cleaning of container                         £10.00
  • Loss of key/ damage to padlock                              £65.00


*All the above charges are subject to VAT and payable within 24 hours of invoice date and in the event of vacating your container will be deducted from your holding deposit.



Failure to pay a storage account by the due date will result in automatic suspension of access.  If this is an oversight please report/telephone our Reception during working hours and upon receipt of payment (debit card/cash only) your access will be reinstated.  If however payment is not received within 7 days of the due date you will receive our first letter of intent to seize your goods.  7 days after this your final notice of intent will be issued confirming you have 7 days to settle this account or your goods will be seized by the company.  Upon seizure we have the right to sell the items or deliver back to the contact address given (whichever incurs the least amount of cost to ourselves) and should there be a shortfall on the rental we will seek payment by debt collection proceedings.  IN ALL CASES ANY LATE PAYMENTS WILL INCUR A £5.00 + VAT PER WEEK ADMINISTRATION CHARGE WHICH WILL BE ADDED TO YOUR DEBT.

Should there be a credit after all costs have been covered we will refund this to you via cheque at your last given invoice address.

Any damage to containers must be reported to the Reception at the earliest opportunity.

No fly tipping, littering or temporary storage of the customer’s goods and at the site outside of the container(s) is permitted at any time. Closed circuit television is in operation at the site and the cost of any tidying, cleaning up and disposal of litter or goods will be chargeable to the customer.

Customers accompanied by children must ensure they are kept under close supervision at all times to maintain full health and safety policies.





No notice is required to vacate your container beyond one week but all storage is charged on a weekly basis.  For example if your rental starts on a Tuesday you must vacate by a Monday in order to avoid a second week’s rental being charged.  ALL CLIENT’S MUST NOTIFY THE RECEPTION STAFF WITHIN 24 HOURS OF VACATING TO AVOID ADDITIONAL CHARGES.











I hereby confirm I have read and fully understand the important customer information/ terms and conditions supplied and agree to these rental terms.

This section describes our policy on refunds. Our refunds policy doesn't affect your statutory rights. Your refund and how your refund is issued may differ based on when you checked out of your unit, how long you booked the unit for, and how much of your rent you had paid for.

Most refunds are issued based on the payment method used at the time of purchase. Please allow for anywhere between 3 to 5 working days for your refund to be processed, in some cases we may be able to refund you much more quickly upon checking out of your storage unit. You do have the right to request a refund on a deposit paid for a unit that you did not use. However you will incur a £3 fee to cover costs the transaction. 

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available.

Centrum Self Storage.


One month’s ‘deposit’ is required on all containers.  This payment is security against damage to the container and alarm sensor (and in the event of non-payment of rental).  All deposits held will be refunded in full by card or cheque within 5 working days of vacating the container  if no damage has been caused, no debris is left on site and all rent due has been paid.

How to Cancel Your Subscription

If you have checked in to your unit and would like to cancel your unit the best way would be to check out by calling 01283 515 633 or emailing quoting your name, client ID and the email address you used to sign up. If you change your mind and would like to cancel your subscription before you have checked in you have the right to do so and are entitled to a full refund.

Centrum Self Storage, Nicolson Way Burton-on-Trent DE14 2AW 01283 515633. Registered company number 5569985 VAT 142537131